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Terms and Conditions

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FitCoachXpert Terms and Conditions

Last Updated: October 23, 2025

Welcome to FitCoachXpert! These Terms and Conditions ("Terms") govern your access to and use of the FitCoachXpert website, services, and platform (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.


1. Acceptance of Terms

By registering for an account, booking a session, offering services, or otherwise using the FitCoachXpert platform, you affirm that you are of legal age and capacity to enter into these Terms, and you accept and agree to be bound by them.


2. Definitions

  • "User" / "Client": An individual who registers on the platform to find and book fitness coaching sessions or purchase packages.
  • "Coach": An individual fitness professional who registers to offer coaching services through the platform after applying to and being accepted by a Gym Owner.
  • "Gym Owner": An entity or individual representing a fitness facility that registers on the platform, manages coaches, offers programs, and approves bookings.
  • "Platform": The FitCoachXpert website and associated services.

3. Terms Applicable to All Users

3.1 Account Registration

You must provide accurate and complete information during registration and keep your account information updated. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

3.2 Prohibited Conduct

You agree not to use the Service for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Service. Prohibited activities include, but are not limited to: impersonation, harassment, uploading malicious content, violating intellectual property rights, and attempting unauthorized access.

3.3 Payments

All payments made through the platform (e.g., for bookings, subscriptions, upgrades) are processed via our third-party payment processor (PayMongo). You agree to their terms and conditions when making payments. FitCoachXpert implements a commission structure on completed sessions as outlined in relevant sections.

3.4 Communication

The platform provides a messaging system for communication between users, coaches, and gym owners related to bookings and services. Users agree to communicate respectfully and professionally.

3.5 Content

Users, Coaches, and Gym Owners may upload content (profile pictures, gallery images, resumes). You are solely responsible for the content you upload and warrant that you have the necessary rights to use and share it. FitCoachXpert reserves the right to remove content that violates these Terms.


4. Terms Specific to Users (Clients)

4.1 Booking and Payment

Users can book available programs offered by Coaches at Gyms listed on the platform. "Free" users' bookings are subject to Gym Owner approval before payment is requested. "Pro" users' bookings are confirmed immediately, requiring payment to activate sessions. Payments must be completed through the provided PayMongo link. Failure to pay may result in booking cancellation.

4.2 Cancellations and Rescheduling

  • Bookings in 'Pending Approval' status can be cancelled directly by the User.
  • Bookings in 'Confirmed' (awaiting payment) or 'Paid' status can only be cancelled by submitting a cancellation request, subject to Gym Owner approval.
  • Rescheduling individual sessions is only permitted for 'Paid' bookings where at least one session has been completed, and the session to be rescheduled is more than 3 days away. Rescheduling is subject to coach availability and potential Gym Owner policies.

4.3 Health Information

Users are encouraged to log health information (weight, BMI, photos) after a session is marked completed. This information is shared with the Coach for progress tracking.

4.4 Reviews

After a booking is fully completed, Users can leave ratings and reviews for both the Coach and the Gym.

4.5 Disclaimer

FitCoachXpert is a platform connecting users with fitness services. We do not employ Coaches or own Gyms. We are not responsible for the quality of coaching, facility conditions, or injuries sustained during sessions. Users participate at their own risk and should consult a physician before starting any fitness program.


5. Terms Specific to Coaches

5.1 Registration and Application

Coaches must register and provide accurate professional information, including specialties and credentials (resume). To offer services, Coaches must apply to specific Gyms listed on the platform. Acceptance is at the sole discretion of the Gym Owner.

5.2 Service Provision

Accepted Coaches must provide services professionally and according to the program details. You are responsible for managing your availability schedule accurately.

5.3 Session Management

Coaches are responsible for marking completed sessions promptly using the dashboard. This action triggers the payment distribution process.

5.4 Earnings and Withdrawals

Coaches earn a commission (currently 45%) on the price of each completed session. Earnings are credited to the Coach's platform wallet. Coaches can request withdrawals subject to minimum amounts and processing by the Admin.

5.5 Relationship

Coaches using the platform are independent contractors, not employees of FitCoachXpert or the Gym Owner (unless separately contracted). You are responsible for your own taxes and insurance.


6. Terms Specific to Gym Owners

6.1 Registration and Approval

Gym Owners must register their facility, providing accurate details and required documentation (e.g., business letter). Account activation is subject to Admin approval.

6.2 Subscription

Access to core management features (managing coaches, programs, bookings, earnings) requires an active paid subscription (Yearly or Lifetime). Subscriptions are processed via PayMongo. Yearly subscriptions automatically extend from the previous expiry date upon renewal.

6.3 Coach Management

Gym Owners review and approve/reject applications from Coaches wishing to affiliate with their gym. Gym Owners may set daily client limits for accepted coaches (premium feature).

6.4 Program Management

Gym Owners create and manage fitness programs, assigning accepted Coaches and setting pricing and session details.

6.5 Booking Management

Gym Owners are responsible for approving/rejecting bookings from "Free" Users and approving/denying cancellation requests for confirmed/paid bookings.

6.6 Earnings and Withdrawals

Gym Owners earn a commission (currently 45%) on the price of each completed session booked at their gym. Earnings are credited to the Gym Owner's platform wallet. Withdrawals can be requested subject to minimum amounts and processing by the Admin.

6.7 Facility Responsibility

Gym Owners are responsible for maintaining a safe and appropriate environment for fitness sessions conducted at their facility.


7. Disclaimers and Limitation of Liability

The Service is provided "as is" without warranties of any kind. FitCoachXpert disclaims all liability for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service, including interactions between Users, Coaches, and Gym Owners.


8. Modification of Terms

FitCoachXpert reserves the right to modify these Terms at any time. We will notify users of significant changes. Continued use of the Service after changes constitutes acceptance of the new Terms.


9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.


10. Contact Information

If you have any questions about these Terms, please contact us at info@fitcoachxpert.online.

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NCTS Dasmarinas, Cavite

info@fitcoachxpert.online

+63 912 345 67890

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